You would also need the physical space to place the PBX system in the office, like a closet or server room. To better appreciate the features and benefits of a commercial-grade PBX, we need to first talk about the phone system at large. It's based on the twisted pair of wires from the local phone company to the building. POTS is basic, reliable, and hasn't changed much in years. Providing a business with phone service isn't inexpensive. A typical business phone bill could easily be in the thousands every month just for a hundred lines.
A PBX allows a business to operate an internal phone system and use fewer phone lines from the phone company. Top PBX systems offer the option to manage voicemail, auto attendants, and recorded messages.
This also includes phone extensions for everyone in the company. The PBX has redesigned the way businesses handle calls, offering a significant upgrade to past limitations.
Before, PBXs were proprietary and very difficult to maintain. Today, PBX systems have evolved quite a bit. Instead of analog lines, SIP trunking establishes connectivity for a fraction of the cost. Want to learn more about VoIP? PBX systems empower IT leaders to maintain their existing devices with an all-digital backbone.
By assigning different business phone numbers to different extensions. Alternatively, a cloud PBX blends the best of both worlds with a fully managed phone system deployment. It's not every day that businesses specifically want to set up their phone system.
There has to be something in it for them to move their phone service to the cloud. Companies large and small enjoy the impressive capabilities of a PBX. A PBX operator handles a commercial telephone switching system. The job entails basic customer service. The operator must handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system, such as voicemail, if required. PBX operators also handle basic questions about the business, including hours of operation, directions and direct phone numbers for individuals and departments.
Large businesses typically have a reception area where guests arrive and telephone calls are received. A PBX operator might work at a front desk and have a variety of duties connected with reception. A medical office, for example, might require this individual to operate the phones, greet patients and notify physicians and nurses that scheduled appointments have arrived.
PBX operators must have a complete knowledge of automated phone systems: how to send and receive calls, how to route calls, how to set up and handle voicemail, how to set up conference calls, how to enable monitoring of calls, and how to enable multi-party telephone conversations. No on-site equipment is needed other than the physical phones and an internet connection.
All incoming and outgoing calls are routed through the service provider who either transmits the voice to data packets, or hands the call off to a PSTN public switched telephone network. To use hosted PBX phone systems, you simply need a broadband connection to the Internet.
This option supports multiple telephony devices, including office conference phones and smartphones. It also offers a variety of advanced features. This is slightly different than hosted PBX telephone systems.
It still uses voice-over IP technology to manage the business telephone system. However, the servers to manage outgoing and incoming calls are maintained on-site. Here, the available features are basically the same. It uses internet connectivity, can support mobile devices, and offers perks such as voicemail to email.
The challenge to on-premises PBX is that there is an initial upfront cost of installation and maintenance. Companies that choose this type of PBX phone system will need to have an IT staff that is capable of maintaining it.
However, that cost will go down over time. It protects you from fee raises which results in reduced monthly costs after expenses are covered. On-premises IP PBX also allows users to retain their relationship with an existing phone service provider, and to configure their system internally.
Cloud PBX? Many of the benefits of PBX phone systems depend on the type that you choose. For example, an analog PBX may be affordable and work fine for you if your business growth is relatively static. You can also count on your legacy phone system to stay up and running when other internet-based phone systems are down.
Clearly, PBX services are an excellent choice for many business owners. However, the choice to go with PBX for your company is only the first. Now, you must decide which type of PBX solutions are best, based on your needs.
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